New Kodak Moments for Business?
A “Kodak Moment” was once a memory, captured forever on celluloid film. The ability to revisit that memory through a photograph was the underlying value proposition for the Eastman Kodak company. Now the company is…
ChatGPT vs Critical Thinking
ChatGPT is not a viable alternative to search in early 2023 – at least not for anything but ‘structured data’ and even there it can get things ‘wrong’. But the AI has potential to be…
ChatGPT is not a Search Killer – Not Yet.
I finally got my hands on ChatGPT or Chat from OpenAI.com – the conversational AI that has the ability to answer simple questions and create text content from a prompt. The results were disappointing. ChatGPT…
How Does Growth Benefit Customers?
Spurred on by a line that has pushed up and to the right for a long time, and a private equity mentality that is focussed on a quarterly number that was bigger than last quarter,…
Last Call for Twitter Airlines…
Twitter is about to become a very interesting marketing case study. An example of what happens when there is a fundamental misunderstanding of who the customer is and what the value promise to that customer…
Us & Them. Web3’s Barriers Are Still Too High.
I’ve just spent 2 days at the Future Innovation Summit in Dubai. Many diverse subjects were explored, from space exploration to smart cities to visions of the metaverse. There were many younger voices on stage,…