American Airlines scraps screens and tells fliers to bring their own (but they will have internet) | @hazelplushhttps://t.co/4zVke0x91K pic.twitter.com/5iNi0lE7lg — Telegraph Travel (@TelegraphTravel) January 25, 2017 Running an airline is not an easy business, but…
Visiting Kuwait on business last week, I had a great customer experience while taking a taxi. While services like Uber and Careem are changing the way people get around, sometimes it’s nice to be surprised…
Does your best store associate do customer segmentation faster and better than your Marketing Automation system? A billboard on Sheik Zayed Road in Dubai at the moment reads “Data is the new oil”. (I could…
prosumer noun [c] UK //prəˈsjuːmər/ an experienced customer who buys high quality technical products or equipment. Formed from the words ‘professional’ and ‘consumer’, the prosumer wants the best. e.g. Cameras, Kitchens, Sporting Goods Your customer…
Creating the ultimate Customer Journey A few months ago, I gave a presentation in Dubai about the creating the ultimate customer journey. Customer experience means different things to different people, but my starting point is……
Impact Hub in Dubai hosted SOUQ.com CEO Ronaldo Mouchawar last night as part of their #DisruptiveCEO event series. The charismatic leader of this Arabic online success story covered a wide range of topics including some…